These terms and conditions are applicable to all contracts for the provision of services to the exclusion of any other booking confirmations made verbally or via written form i.e. email, letter are subject to these terms and conditions.
Please read the following terms and conditions of sale carefully before ordering services from us.
By purchasing services from us, you agree to these terms of sale. These terms do not replace or affect your statutory rights. In these terms, “you” and “your” refer to the client and “we”, “us” and “our” refer to Pineapple Jam.
No variation of these terms & conditions is accepted by US unless agreed in advance in writing.
To book an event with US %100 payment is required.
Events cancelled within 7 days of the booked date will receive 0% refund.
Events cancelled within 14 days of the booked date will receive a 50% refund.
Events cancelled beyond the 14 days of the booked date, will receive a 75% refund.
When an event is confirmed, and a COVID-19 lockdown occurs and YOU would like to cancel we will then offer a 75% refund and cancel the date.
Booking deposits are not transferable or refundable unless previously discussed in writing.
All verbal and emailed quotations will be valid for 7 days from date of enquiry. WE can not guarantee that your date will be available after these 7 days.
To confirm a booking, the client must pay 100% of the quote as an electronic transfer or credit card payment (online credit card payments carry a 3% surcharge), cheque’s or cash is not accepted by our accounts in order for us to book in the event or release any information about staff, setup or recipes.
Access (parking & loading)
Adequate parking is required for all events and must be provided by YOU. Registrations can be provided for access to provided parking.
If WE are providing stock and glasses, suitable loading locations must be provided. Any delays to service arising from poor unloading facilities will not be our responsibility.
In the event that WE supply the liquor license, all our compliance and management requirements must be met.
Prior planning for such events is crucial to protect our license. In the event where we feel the license is not being protected, WE have the right to close the bar and remove our service without warning.
In the event that WE do not supply the liquor license that will therefore make US not responsible for any breaches of licenses outside of OUR control.
Our staff and team will always practice Responsible Service of Alcohol whether WE supply or don’t supply the liquor license.
Intoxicated patrons will be handled professionally however in the case where WE deem the guest or guests are not compliant, WE will notify YOU or hosts of the event in order to control the situation.
If at any stage the guests or YOU are not compliant, WE can stop the service of the bar for a period of time or close the bar entirely which will be conducted under the management and decision of our team leaders.
Rates for each event are presented to client and once confirmation is received via, text, email or verbally, the event is locked in from US and an invoice will be created and sent to the client.
Payments are then required in full to lock in the event under the official confirmation.
Any additional hours during event must be discussed and agree upon between US and YOU.
Any accounts not paid in full to US before 7 days after the event date will incur interest charges at the current rate of 10% per day unless otherwise agreed in writing.
If after a further 30 days the full amount has still not been paid, WE will pass the matter to a collection agency to recover on OUR behalf.
Any costs incurred for this matter, including interest, legal and court fees will be payable by the client.
US, all staff and sub contractors reserve the right to work in a safe and organised environment. In the case of an unsafe situation where WE, staff or management feel that it is unsafe to continue work, then YOU the client will be notified and if the situation is not taken into consideration or control, WE will be within our rights and may/will shut down the service and vacate the premises. No refund will be offered and any damages to equipment or staff will be covered by client.
WE will handle any relevant or viable complaint with professionalism and will only take complaints via the team leader of the event.
OUR staff are not responsible to take complaints in front of guests and management will only take complaints in private during the event.
If there is a relevant complaint, YOU will be required to email OUR head office to resolve the matter after the event is concluded.
Videography and photography
No video or photos taken or footage of staff or subcontractors brought in by US is to be used in any way without the consent in writing.
WE reserved the right to refuse or request a social media post to be removed if there is any negative, false or discriminating information directed to US, staff or services.
WE shall not be liable for any delay, loss or cancellation of service arising from contingencies beyond our control e.g. traffic, weather & car-breakdown.
Although we do aim to provide a highly professional and entertaining service, WE are not responsible for the success or non-success of an event.
The above conditions are subject to change at the discretion of US in part or in whole for one or more of its clients where the company has grounds deemed necessary.